Some say the best innovation begins with the business structure itself. Martin Cowen examines how companies can look at new models to gain competitive advantage. Writers of a certain age still reserve a soft spot for th...
Travel has long been criticised for its ‘me too’ culture on website functionality, but with new techniques the industry now has a chance to dramatically improve the customer experience. Linda Fox finds out more. A trawl...
Organisations must innovate or risk becoming middle of the road followers, says David Bicknell as he examines the role of technology as a driver for innovation. The easy way out in today’s challenging economic marketpl...
Kimpton Hotels vice-president for technology and CIO Kris Singleton says integrating hotel systems to be able to personalise the overall experience for the guest is one of the innovation measures the group continues ...
Outsourcing company Sitel is predicting one third of travel company call centres will be outsourced by the first quarter of the next financial year. The forecast comes as the company experiences increased demand from tr...
Fourth of four Travolution-hosted seminars at the Travel Technology Show 2009
Presented by Neil Maclean of SmallMediaLarge
Two-Way Conversation – Top Tips to Reach Consumers in Social Networks
#1 - Use l...
Third of four Travolution-hosted seminars at the Travel Technology Show 2009 Presented by Hugh Burge of Howzat Media and Jerome Touze of WAYN.com Start-Up to Grown-Up – Top Tips to Build a Web-Based Travel Busi...
Second of four Travolution-hosted seminars at the Travel Technology Show 2009 . Presented by Peter Ballard of Foolproof. Better Browsing - Top Tips to Improve Website User Experience #1 - Availability Many...
First of four Travolution-hosted seminars at the Travel Technology Show 2009 .
Presented by David Flower of Gomez
Efficient Engine Room - Top Tips to Improve Website Performance
#1 - Customer Accessibi...
It may come as a surprise that one of the sectors of the travel industry with the most potential to grow has to a large extent let the online revolution pass it by. The cruising boom in recent years has led to an increase...